In this article, we explain where to find invoices, what kind of status an invoice can have, and (less fun, but important) how to pay them.
⚠️ Note: Keep in mind that only Admins can see the invoices.
How to find and download an invoice
1. In the top right corner in Eitje, use the menu icon to go to 'Venue settings'.
2. Go to 'Billing and invoices' to find your invoices.
3. Here you find an overview of all of your invoices. You can also download them here.
⚠️ Note: Invoices are also sent to you by email. Go to your 'Billing information' to change or add email addresses.
Invoice status
Paid: the invoice has been paid.
Unpaid: you have direct debit, but the invoice has not yet been paid.
Cancelled: you have direct debit, but the payment had been reversed. This may have been done by the account holder himself, or by the bank because of a balance shortage.
Processed: you don't have direct debit, so the invoice is processed manually. The status 'Processing' indicates that your payment has not yet been processed, or the invoice has not been paid yet.
€0 invoice: if the amount of the invoice is €0,00, this status will appear. The invoice will be ignored.
How to pay an invoice
By activating your Eitje account, you set up direct debit. The invoiced amount will be automatically debited from your bank account at the start of each month. Should the direct debit be unsuccessful, a manual transfer is also possible. Here's how:
Open the web version of Eitje.
Do you see a red bar at the top of your screen? By clicking it, it directly opens the overview of your invoices. Alternatively, use the 'Venue settings' in the menu in the top right corner to find your invoices, as explained at the start of this article.
Find the unpaid invoice.
Click on payment link (for iDeal) or download the pdf file, to find the account number at the bottom of the page.
Thank you for your payment!
Haven't set up a direct debit yet? Read how to do that here!
Billing information
Your bank account number, the email address for your invoices, billing name, etc. can be found and adjusted in the Billing information.