Temporarily or permanently deactivating your account must always be discussed with our team, and needs to be requested by the 'Admin' of the account. The easiest way to get in touch is by using the chat. In case our chatbot responds, ask to be connected to an agent.
Temporarily deactivate account
Are you a seasonal company and are you closed during the off-season?
Please contact our Support team via chat, so we can temporarily close your venue. You will not receive an invoice in the months that you are closed. Keep in mind that we have a 3 week notice before the end of the month (these 3 weeks start the day after the request). Make sure to request the deactivation in time. You can let us know a few months in advance.
Let us know when you want to have your account reopened. After reopening your account, you'll find it the way you left it.
Permanently deactivate account
Is Eitje not a good fit for your organisation, or is your business closing and would you like to cancel the subscription?
Please contact our support team via chat, and ask to speak with an agent so we can take care of the cancellation. Keep in mind that we have a 3 week notice period before the end of the month (these 3 weeks start the day after your request). Depending on when you inform us about closing your account, you might still receive one last invoice.
Tip💡: When you end your subscription with us, we'll mention the date when your account will be permanently closed. Until that date, you can export the necessary data from Eitje, for example worked hours, or leave balances. Also inform your staff so they can get whatever they might need from the app. Of course, your account and data will be kept for at least 5 years.