If you have an integration with an HR system and you import the team members through a sync into Eitje, it can happen that someone is added to Eitje a second time. This is caused by the fact that this team member's e-mail address in the HR system and in Eitje are not the same.
This can cause problems when exporting hours or updating the contract information, so it is important that this is solved.
How to solve this for Nmbrs?
Go to the Team page and click on the account that just came in from Nmbrs (not the account that is in use already in Eitje.)
In the top right corner go the the personal information.
Add something like the word 'OLD' in the email address and click save.
Example: OLDexample@eitje.appGo to the personal information and cut out the NMBRS ID, so that the field is empty. Make sure to save this ID; you'll need it later.
Exit this screen, and end the employment under the 'Actions' button.
Now go to the account that has already been in use in Eitje and go to the personal information.
Paste the NMBRS ID here in the corresponding field.
Go back to the Team page and click 'Sync team members'.
After the sync, refresh the page and you will see that all contracts and profile information have now been added to the correct account. Also check that the wrong account has not returned.
How to solve this for Loket?
Go to the Team page and click on the account that just came in from Loket (not the account that is in use already in Eitje.)
In the top right corner go the the personal information.
Add the word OLD in the email address and click save.
Example: OLDexample@eitje.appGo to the External ID number and cut it out so that the line is empty. Make sure to save the ID-number; you'll need it in one of the next steps.
Exit this screen, and under the 'Actions' button end the employment.
Now go to the account that is in use in Eitje and go to the personal information.
Paste the External ID here in the corresponding field.
Go back to the Team page and click 'Sync team members'.
After the sync, refresh the page and you will see that all contracts and profile information have now been added to the correct account. Also check that the wrong account has not returned.
How to solve this for Fooks?
Go to the Team page and click on the account that just came in from Fooks (not the account that is in use already in Eitje.)
In the top right corner go the the personal information.
Add the word OLD in the email address and click save.
Example: OLDexample@eitje.appGo to the External ID number and cut it out so that the line is empty. Make sure to save the ID-number; you'll need it in one of the next steps.
Exit this screen, and under the 'Actions' button end the employment.
Now go to the account that is in use in Eitje and go to the personal information.
Paste the External ID here in the corresponding field.
Go back to the Team page and click 'Sync team members'.
After the sync, refresh the page and you will see that all contracts and profile information have now been added to the correct account. Also check that the wrong account has not returned.