If you forgot your password, you can request a password reset email via the following link. If this is unsuccessful, read this article for tips to help you.
Request new password
On Eitje's login screen, click 'Forgot password'. You will receive an e-mail with a blue 'Reset' button. Clicking this button will open your browser and allow you to set a new password.
If you don't immediately get that option, click 'Log out', close your browser, and click the 'Reset' button in the email again.
💡 If this still does not work, try copying the link behind the 'Reset' button in the email (right-click on the button). Then paste this link into an incognito/private browser window. This might be easier on a laptop or computer.
Notification 'token invalid'
If you have requested the email to reset your password more than once, you may see the message ‘token is invalid’ when trying to create a new password.
It’s best to wait for the latest email. Every time you request a new email, the link in the previous email will become invalid.
If you are not 100% sure how many times you requested the email, wait a few minutes and use the most recent email you received, or request a new one and only use that one.
⚠️ Note: The password is case-sensitive, so keep this in mind when resetting it.
Change password while logged in
In case you are still logged in on either the app or web version, you can change your password in your personal settings (you will need your current password):
In the app: Use the menu in the bottom right (three dots). Scroll to 'Settings' and choose 'Change password'.
Web version: Use the menu in the top right, and go to 'Personal settings'. Here you can choose 'Change password'.
If you sign out, you will need your new password to log in again. This could be useful when you're not logged into the app but you are logged into the web version, or the other way around.
You will need your current password for this. It won't work if you don't remember your password. In that case you need to sign out, then click 'Forgot password'.