If you cannot log in yourself, or you are trying to help a team member, read this article to see if it provides a solution. If not, contact us.
Email address is invalid
This is the most common cause of the issue. It can occur if someone tries to log in with an email address that doesn’t match the one in their profile - perhaps a different email or just a typo. A manager should double-check that the email address in the profile is correct.
Forgot password
If the password is not being accepted, you might need to reset the password.
If you are logged in on either the app or the web version, you can easily change the password there. If logged out of both, request an email to reset your password. Read all about it here.
Inactive profile
Another common cause is if the team member’s profile has been deactivated. This may have happened too soon or by accident - check with your manager. They can reactivate your profile if needed.
If there is an integration with an HR system, it’s possible that the profile is inactive there. With each synchronisation, the profile will then also be deactivated in Eitje, even if you reactivate it manually. In that case, check and update the profile in the HR system.
Multiple employers
You can log in but don't see any information you expect? You might need to switch employers in Eitje. Your profile might be linked to a previous employer where it has been been deactivated or does not have the same permissions.
In the app, open the menu in the bottom right corner. At the top, tap the organisation name and select the correct one to switch, if applicable.