There will be moments when Eitje sends an email to its users. For example notifications of new shifts, changes, or the activation email (invitation) at the very start. If this email doesn't arrive, it can be due to several reasons.
Silent mode
First of all, it's good to know that we never automatically send emails to team members when your account is still in silent mode. You can recognise this mode by the blue bar at the top of your screen.
💡 Tip: If they didn't receive the invitation email, or the email got lost: they don't need it to activate their account. They can just log in with their email address. The system will recognise the address, after which they can create a password.
Spam or junk folder
Their email program may mistake our emails as spam, as they are automatically generated. Especially the first emails coming from Eitje could have this issue. We therefore advise team members to check their spam or junk folder, and mark the sender as safe.
Settings
It can also be due to their notification settings. If an email didn't arrive, it's possible that they've indicated not wanting to receive any emails from Eitje. The settings can be found in the Eitje app, via de menu in the upper left corner.
Issue email address
Sometimes Eitje does not have the email address the team member is using. There could be a typo in it, or it is simply a different email address.
➡️ Do you have an active HR integration? Then the email address probably came from the HR system. Make sure you always have the same email address in Eitje and the HR system when synchronising for the first time to prevent issues with emails and duplicate profiles.